Employee Burnout, Gender and Turnover Intent in The Banking Industry

Abstract

The impact gender has on employee burnout, and turnover intention among customer banking professionals in the Southern United States was the focus of this study. A quantitative correlational approach was used to examine the relationship between gender, burnout, and turnover intent. Eighty-four customer-oriented banking professionals completed the job satisfaction and turnover intention surveys. The results of this study revealed there is a significant relationship between banking professionals' job satisfaction and their intention to leave their job but there was no statistically significant difference in gender-based responses to burnout and turnover intent. Both men and women who experienced burnout were less satisfied with their jobs and more likely to leave their employment. The results of this study may assist leaders in the banking industry to better understand employee burnout and turnover intent and to develop methods to reduce turnover and minimize burnout.

Keywords: gender, burnout, turnover intent, banking, job satisfaction